When there is a conflict you cannot deal with yourself, it can help to involve an outsider. The Conflict Coach has no hidden agenda and no interest in a specific outcome, is independent and impartial. Everything you discuss during the conflict management sessions will remain absolutely confidential. What does the Conflict Coach do that you can not do yourself?
· create a safe atmosphere, where each party is heard equally;
· probe and investigate until it is crystal clear to both parties what divides them (and what their common interests are);
· “translate” opposing views;
· Guide parties towards future goals and problem solving;
· Help negotiate solutions and close formal – and legally binding – agreements.
